Ability is natural and abundant in every organization, but it can remain dormant and inert if it's not developed. With the proper strategies, tools and training, ability becomes capability. Haberfeld Consultants are experts at transforming ability into capability.
Initially, our comprehensive approach involves interactive training sessions for all personnel. We explore how your customer acquisition strategy benefits customers, employees, and the organization. Follow up training includes an executive review of highlights of the mystery shop and delivery of branch reports, as well as training sessions for all front line employees. Approximately nine months after implementing your customer acquisition strategy, a day-long workshop is held for key leaders and managers to maintain momentum and reinforce concepts that were introduced during the implementation training. On-going and customized training is then offered by telephone, in-person and via webinars. Every session is customized for each client, making sure your unique needs are addressed.
Leaders of organizations must be ready for change, plan for the future, and develop a strategy to succeed. Haberfeld Consultants help position your organization for long-term success. We provide a Strategic Planning Analysis that includes a review of your current mission and objectives, environmental scanning, analysis of the organization's industry, strategy formulation, strategy implementation, and evaluation and control.
Leadership and Coaching
Leadership is more than a position or title. Many leaders may be a boss, but not all bosses are leaders. Haberfeld Consultants can help your organization's leaders develop the capability to inspire others to accomplish their mission or goals.
Maximizing Your Human Capital
A great organization is built with great employees. Investing up front in a strategy to hire and retain the right people will save you money in the long run. The cost of fixing personnel problems can range between 25 percent and 250 percent of annual salary per exiting employee. We help formulate a strategy to hire the best people, develop the skills needed to achieve higher performance, and retain those employees who are critical to your organization's success.
Growing through Referrals
Word-of-mouth advertising is the most powerful and the most cost-effective marketing available. Haberfeld Consultants help develop and achieve growth through word-of-mouth advertising in several channels, including social media, in-person promotion, and advertising. Don't leave the most powerful form of marketing to chance — we'll show you how to manage your referrals, and ultimately, grow your customer base.
Successful Sales and Service Strategies
As with any other area of the organization, not having a sales strategy and proper training leaves your success to chance. We can help you create a sales strategy, give your sales leaders the tools to create a successful sales program, and improve the sales skills of your staff. With our proven results, we can help your organization succeed by capitalizing on every opportunity.
Creating Superior Customer Experiences
The customer experience has emerged as one of the single most important aspects in achieving success for companies across all industries. We can help you to create positive word-of-mouth advertising and build customer loyalty through our Superior Customer Experience program. With our customized analysis, we will create a highly interactive and fun customer service program for your employees through in-person and/or web-based training solutions relevant to your organization.